MINI of Baltimore County
9804 Reisterstown Rd, Owings Mills MD 21117 • Toll Free: 866-416-3545 • Service: 866-416-3552
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
    "Every aspect of my purchase experience was handled professionally at MINI of Baltimore County. I am very happy with my new car and and how I was treated."   –   MINI Owner, Cherry Hill, NJ Feb 12, 2012
  •   5.0
    "Thank goodness I found a dealership I can count on! They have restored my faith in auto dealerships. From start to finish it was a wonderful experience!"   –   Kristina W., Morgantown, WV Feb 11, 2012
  •   4.0
      –   Katharina M., Baltimore, MD Feb 7, 2012
  •   5.0
    "This is one of the best dealership I have ever encountered. I never felt pressured in any way when purchasing the mini. This car is so awesome and the gas mileage so far is 50plus MPG!"   –   Mary F., Eldersburg, MD Feb 7, 2012
  •   5.0
    "Professional and fun a perfect combination."   –   Thomas M., Baltimore, MD Feb 6, 2012
  •   4.5
      –   Olufunmilayo O., Ellicott City, MD Feb 1, 2012
  •   5.0
      –   Leonard E., Halethorpe, MD Jan 30, 2012
  •   5.0
      –   Enrique T., York, PA Jan 25, 2012
  •   4.5
      –   Elizabeth M., Catonsville, MD Jan 19, 2012
  •   5.0
    "I purchase new vehicles rather frequently (eleven cars in 2010 and eight cars in 2011)and have owned and driven many different makes through the years and have to say this was one of the very best purchase experiences I have ever had. I dealt directly with Alison Cohen, the General Sales Manager, who throughout the entire sales and delivery process was the ultimate professional. She treated me with the greatest of respect and was always considerate of my time and concerns. At delivery, she had Tom Dowling, one of her sales associates, review the new car in detail with me as this was my first MINI. He did a very thorough job and answered all my questions. The necessary paperwork was completed very quickly and efficiently."   –   Thomas H., Havre De Grace, MD Jan 17, 2012
  •   4.5
    "I was extremely happy with Tony Roles. However, I was not so happy with the supervisor on duty when I brought my trade in at the time I picked up my new car. The trade in, a 2007 S, had been appraised just 6 weeks before at $12,000. When I brought it in I was told that the appraisal had dropped to $11,500 because of a previously undiagnosed rear brake problem which required fixing. I think it was unfair to do this when I had a document specifying the $12,000 figure and this was what I was counting on. I had also taken the car to CarMax just several weeks before and they also offered me $12,000. If I had known that you were reducing the appraisal I would have sold my car to CarMax. Instead, I lost $500. I do not know the name of the supervisor but this left a bad taste in my mouth."   –   Mitchell K., Baltimore, MD Jan 17, 2012
  •   4.0
      –   Jeffrey P., Forest Hill, MD Jan 17, 2012
  •   5.0
      –   MINI Owner, Hanover, MD Jan 16, 2012
  •   5.0
    "My experience in purchasing my Mini Cooper Countryman was very positive--all my inquires were addressed and the salesman was quite knowledgeable. I was especially appreciative of the pressure-free sales environment."   –   MINI Owner, Sykesville, MD Jan 14, 2012
  •   5.0
      –   Anthony C., Marriottsville, MD Jan 12, 2012
  •   4.5
      –   MINI Owner, Owings Mills, MD Jan 11, 2012
  •   4.5
      –   Veronica K., Washington, DC Jan 11, 2012
  •   4.0
      –   Michael K., Baltimore, MD Jan 11, 2012
  •   5.0
    "Suki was a delight to work with and I would buy another Mini for her in the future!"   –   Hayden F., Red Lion, PA Jan 11, 2012
  •   5.0
      –   Michael M., Baltimore, MD Jan 11, 2012
  •   5.0
      –   MINI Owner, Monkton, MD Jan 11, 2012
  •   5.0
    "Alison is terrific to work with!"   –   Richard B., Elizabethtown, PA Jan 6, 2012
  •   5.0
      –   Clifton C., Finksburg, MD Jan 2, 2012
  •   5.0
      –   Jeffrey B., Baltimore, MD Jan 1, 2012
  •   5.0
    "Suki, mu Motoring Advisor, was cheerful and extremelty helpful from the first phone call to see if there were Countrymans on the lot through ordering a car and waiting for it to sail across the pond to picking it up. She even came in while she was off to close the transaction while she was expecting her own real baby to arrive! She is fab and my experience buying the car was my best ever."   –   Eric B., Dover, PA Jan 1, 2012
  •   5.0
      –   Arthur A., Baltimore, MD Dec 30, 2011
  •   5.0
      –   MINI Owner, Ellicott City, MD Dec 21, 2011
  •   5.0
    "Benn was outstanding. He worked with me to make sure I got exactly what I wanted."   –   MINI Owner, Ellicott City, MD Dec 20, 2011
  •   5.0
      –   John B., Berkeley Springs, WV Dec 19, 2011
  •   4.5
      –   Jennifer T., Baltimore, MD Dec 19, 2011
  •   4.5
    "Tony was a great sales rep."   –   Phyllis W., Middle River, MD Dec 19, 2011
  •   5.0
      –   Aaron M., Baltimore, MD Dec 18, 2011
  •   5.0
      –   MINI Owner, Stevenson, MD Dec 17, 2011
  •   5.0
    "MIni owner"   –   MINI Owner, Ijamsville, MD Dec 13, 2011
  •   5.0
      –   MINI Owner, Baltimore, MD Dec 12, 2011
  •   5.0
      –   Raymond G., Pasadena, MD Dec 7, 2011
  •   5.0
      –   Ray E., Red Lion, PA Dec 7, 2011
  •   5.0
    "I could not be happier. Working with Tony Roles was terrific. During our purchase we were out of the country, and Tony even contacted us and worked for us when we were overseas. I have already told my friends about how great he was!!"   –   Jane M., Harrisburg, PA Dec 3, 2011
  •   4.5
    "The staff at the MINI of Baltimore County were very professional and helped me a lot on picking out things that I needed for my new MINI"   –   MINI Owner, Baltimore, MD Nov 30, 2011
  •   5.0
      –   Susan B., Baltimore, MD Nov 28, 2011
  •   5.0
    "Excellent Service from Tony."   –   MINI Owner, Pikesville, MD Nov 28, 2011
  •   5.0
      –   Kimberly L., Baltimore, MD Nov 28, 2011
  •   5.0
      –   Elizabeth H., Severn, MD Nov 28, 2011
  •   5.0
    "I was dreading coming to a car dealership and would have preferred a colonoscopy (including prep). But that was before meeting Suki Hinde-Reynolds, the world's best motoring advisor! She made the whole experience fun and relaxing. I can't say enough good about her knowledge, attitude, and skills."   –   Margaret C., Baltimore, MD Nov 28, 2011
  •   5.0
      –   Joseph G., Parkville, MD Nov 23, 2011
Service Rating 4.7
  •   5.0
      –   Gwendolyn D., Sykesville, MD Feb 18, 2012
  •   4.5
      –   Harriet F., Pikesville, MD Feb 18, 2012
  •   5.0
      –   Brian D., Owings Mills, MD Feb 18, 2012
  •   5.0
    "Jonathan Baron was my service advisor and he did a great job"   –   Mark O., Colora, MD Feb 17, 2012
  •   5.0
      –   Bo K., Baltimore, MD Feb 17, 2012
  •   5.0
    "Thank you so much to Yoni and the MINI of Baltimore team!!!!"   –   Alicia C., State College, PA Feb 17, 2012
  •   4.0
      –   Molly D., Baltimore, MD Feb 17, 2012
  •   4.0
      –   Brian B., Nottingham, MD Feb 16, 2012
  •   4.0
      –   John R., Eldersburg, MD Feb 16, 2012
  •   4.5
      –   MINI Owner, Columbia, MD Feb 16, 2012
  •   4.5
    "I love mini service !"   –   MINI Owner, Sparks, MD Feb 16, 2012
  •   4.5
      –   MINI Owner, Glen Burnie, MD Feb 15, 2012
  •   5.0
      –   Charlotte L., Frederick, MD Feb 15, 2012
  •   4.0
      –   MINI Owner, Gettysburg, PA Feb 15, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Feb 15, 2012
  •   5.0
      –   Maura M., Washington, DC Feb 14, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Feb 13, 2012
  •   5.0
    "Great service couldn't of been any better. Thank You"   –   Doreen A., Upperco, MD Feb 12, 2012
  •   5.0
      –   Timothy B., Baltimore, MD Feb 12, 2012
  •   4.5
      –   Jerry C., Fulton, MD Feb 12, 2012
  •   5.0
    "Yoni went above and beyond my expectations to make sure that my MINI was serviced. He made promises as to when I would hear from him with status updates and always called before the time he promised. Yoni was a dream to work with for this service experience."   –   Jeremy C., Towson, MD Feb 12, 2012
  •   5.0
      –   MINI Owner, Parkville, MD Feb 12, 2012
  •   5.0
      –   Brenda K., Reisterstown, MD Feb 11, 2012
  •   5.0
      –   David K., Eldersburg, MD Feb 11, 2012
  •   5.0
    "Everyone was respectful and helpful! Answered all our questions, just wonderful!"   –   Celia C., Chambersburg, PA Feb 10, 2012
  •   5.0
    "Prompt, Courteous, and my car was sparkling clean atbpickup!"   –   Russell D., Randallstown, MD Feb 10, 2012
  •   5.0
      –   Gregory K., Carlisle, PA Feb 10, 2012
  •   5.0
    "You have great people doing great quality work. I would have liked to get my car back a little faster, but I came in rather late on Friday afternoon, so I guess I should not complain too much, except for the fact that I was spoiled by having always been able to simply walk in and wait for prior service visits. Still, I was given a loaner with no problems, so this is a minor niggle. My one real concern is price. The MINI is not a luxury car, but you have luxury pricing for service. And the suggested services which I declined were even more expensive. One tire had a sidewall bubble, my brand of tire (Yokohama) was not available, so I was advised to buy two other tires (NOT run flats) for $700. My tire dealer wound up replacing just the damaged tire for $110. I really love your people and your services, and I realize that this quality of care does not come cheap, but these kinds of prices make me leery about returning. My five star rating is for your people, not your prices."   –   D Phillip A., Washington, DC Feb 10, 2012
  •   5.0
      –   Carey K., Ellicott City, MD Feb 9, 2012
  •   5.0
      –   Richard G., Baltimore, MD Feb 9, 2012
  •   5.0
    "Jonathan Yoni Baron is an altruistic customer service representative unmatched by his peers. He happily greeted me upon my arrival to the dealership for my appointment and immediately discussed the procedure my vehicle will undergo throughout the duration of my visit. All of my questions were answered thoroughly and to my satisfaction. I was very impressed with the level of knowledge, expertise, and professionalism Yoni displayed forth while dealing with me, resulting in an uplifting and pleasurable customer experience. His customer service skills are truly exceptional and he has set an immaculate impression and standard for Mini of Baltimore County in my opinion. His efforts, motivation, and attention to my vehicle needs reflected great credit upon himself and the highest respect for Mini Service technician divisions abroad. Keep up the great work and I look forward to dealing with Mini of Baltimore County again in the future!"   –   Sedreck R., Elkridge, MD Feb 9, 2012
  •   5.0
    "My Mini needed a timing chain. Allen kept me informed throughout the process."   –   Jay R., Ellicott City, MD Feb 8, 2012
  •   5.0
    "Once again, I recieved exceptional service from Yoni Baron. This is my second regular maintenance appointment with Joni as my advisor. He goes above and beyond to ensure my needs are met!"   –   Sian F., Jessup, MD Feb 8, 2012
  •   5.0
      –   Christine B., Seven Valleys, PA Feb 8, 2012
  •   5.0
      –   MINI Owner, Rockville, MD Feb 8, 2012
  •   5.0
    "Jonathan Baron was awesome, He really is a consumate professional Service Advisor."   –   Bertrand A., Ellicott City, MD Feb 8, 2012
  •   5.0
      –   MINI Owner, Abingdon, MD Feb 8, 2012
  •   5.0
      –   Mary F., Eldersburg, MD Feb 8, 2012
  •   5.0
      –   MINI Owner, Edgewood, MD Feb 8, 2012
  •   5.0
      –   David H., Baltimore, MD Feb 7, 2012
  •   4.5
    "Yani was wonderful. The service was excellent. They really took good care of me."   –   Gena B., Owings Mills, MD Feb 6, 2012
  •   5.0
    "alan and yoni went above and beyond to make the service truly exceptional."   –   MINI Owner, Pikesville, MD Feb 6, 2012
  •   5.0
    "I was quite pleased with the service I received at the dealership. I am very particular about my car, and my service advisor, Yoni, went out of his way to be very careful with it and to be sure that I received it back in perfect condition. It is refreshing to find someone who seems to actually care nowadays."   –   Thomas H., Havre De Grace, MD Feb 6, 2012
  •   5.0
      –   MINI Owner, Fallston, MD Feb 5, 2012
  •   5.0
      –   Nathan G., Philadelphia, PA Feb 4, 2012
  •   5.0
      –   Gina B., Bel Air, MD Feb 4, 2012
  •   5.0
      –   MINI Owner, Reisterstown, MD Feb 4, 2012
  •   4.5
      –   MINI Owner, Jarrettsville, MD Feb 4, 2012
  •   5.0
      –   Linda F., Rosedale, MD Feb 4, 2012
  •   4.5
    "Allen Rolocut was very helpful and patient with my particular situation. He is an asset to your organization."   –   Margaret D., Abingdon, MD Feb 3, 2012
  •   5.0
      –   MINI Owner, Middletown, MD Feb 3, 2012
  •   5.0
      –   MINI Owner, York, PA Feb 2, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Feb 1, 2012
  •   4.0
      –   MINI Owner, Frederick, MD Feb 1, 2012
  •   4.5
    "I very much appreciated the on line appointment scheduler. I was helped immediately and waited in the lobby until my service was complete. All went well and I was out on time."   –   Kellie K., Carolina Beach, NC Jan 31, 2012
  •   5.0
      –   Michael P., Camp Hill, PA Jan 31, 2012
  •   5.0
      –   Jean F., Baltimore, MD Jan 30, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Jan 30, 2012
  •   5.0
      –   MINI Owner, Elizabethtown, PA Jan 30, 2012
  •   4.5
      –   Bonnie and Wayne M., Lutherville, MD Jan 29, 2012
  •   5.0
      –   Karla A., Columbia, MD Jan 29, 2012
  •   4.5
      –   MINI Owner, Glenwood, MD Jan 28, 2012
  •   4.5
      –   Michelle M., Baltimore, MD Jan 28, 2012
  •   5.0
      –   Edwin W., Timonium, MD Jan 28, 2012
  •   5.0
    "This was my first experience working with the Service Dept. Yoni was excellent, providing me with everything I need to know about the process, timing, etc. When it was apparent the service was to take the full day, he readily put me in a new Mini Cooper so I could be productive. He was very professional, knowledgeable, and considerate. Great first experience."   –   MINI Owner, Gambrills, MD Jan 27, 2012
  •   4.5
      –   MINI Owner, Phoenix, MD Jan 27, 2012
  •   4.0
      –   MINI Owner, Ellicott City, MD Jan 26, 2012
  •   5.0
    "This was my first time getting my car serviced here. Very happy with my experience."   –   Paul R., Joppa, MD Jan 26, 2012
  •   3.5
      –   Mikhail M., Elkridge, MD Jan 25, 2012
  •   3.5
      –   Jarrod W., Dundalk, MD Jan 25, 2012
  •   5.0
      –   MINI Owner, SEVERNA PARK, MD Jan 24, 2012
  •   4.5
      –   Candice K., Dundalk, MD Jan 23, 2012
  •   4.5
      –   Jeffrey P., Baltimore, MD Jan 22, 2012
  •   5.0
      –   MINI Owner, Columbia, MD Jan 22, 2012
  •   5.0
    "I was made to feel that I was important to them. They went out of their way to insure that I knew I was in good hands. They were professional, and extremely friendly."   –   Judith S., Bel Air, MD Jan 21, 2012
  •   5.0
    "I couldn't ask for better service"   –   James M., Columbia, MD Jan 21, 2012
  •   5.0
      –   Jie Q., Hanover, MD Jan 21, 2012
  •   3.5
    "I had to bring my car back a day later to have the new tire repaired because it went flat in 6 hours. This was a huge inconvenience."   –   Neil R., Baltimore, MD Jan 21, 2012
  •   4.5
    "The men in your service department have been such a great help! Always polite and making sure to answer any questions I have."   –   Leah F., Manchester, MD Jan 20, 2012
  •   3.5
      –   MINI Owner, Upper Falls, MD Jan 20, 2012
  •   4.5
      –   Sally F., Baltimore, MD Jan 20, 2012
  •   5.0
    "Mini of Baltimore County continues to exceed all of my expectations. They are the finest dealership I've ever encountered and if I could rate them higher than 5 I would."   –   Joseph B., Owings Mills, MD Jan 20, 2012
  •   5.0
    "This was the BEST experience I have ever had- I had an un-driveable MINI (purchased, stupidly, through another dealership) and your entire staff went above and beyond to make my world that much easier. Yoni was the most fantastic person I could have ever worked with- I was stressed and upset and he not only patiently assisted me with all my questions, helped me understand the warrantee (through other dealership), BUT made sure I was communicated with each step of the way- which makes a world of difference to an upset customer. I have started sharing the good word about all of the excellent service I received, if fact I tell everyone I can! Thanks again, if this is an indicator of how service is all the time at this dealership I want to do a trade in!!!"   –   MINI Owner, Catonsville, MD Jan 19, 2012
  •   5.0
      –   Barbara S., Bel Air, MD Jan 19, 2012
  •   4.5
      –   Brandon O., Baltimore, MD Jan 19, 2012
  •   5.0
    "Allen Rolocut, is awesome. He is very respectful and courteous to the customer. I always try to get my service down with him. He takes it upon himself to give the greatest service experience as possible. He is very informative, I would say he is a professional CCC (calm, cool, and collect)."   –   Joseph B., Westminster, MD Jan 19, 2012
  •   5.0
      –   Barbara M., Mechanicsburg, PA Jan 19, 2012
  •   5.0
      –   Mashariki D., Baltimore, MD Jan 19, 2012
  •   5.0
      –   MINI Owner, Enola, PA Jan 18, 2012
  •   5.0
      –   MINI Owner, Hanover, MD Jan 18, 2012
  •   5.0
    "Allen Rolocut is a wonderful service advisor, extremely helpful and honest and very polite!"   –   MINI Owner, Frederick, MD Jan 18, 2012
  •   5.0
      –   Samuel D., Woodstock, MD Jan 18, 2012
  •   5.0
    "One of the best service reps I've dealt with at any dealership."   –   Todd S., Sparks, MD Jan 18, 2012
  •   4.5
      –   MINI Owner, Lutherville, MD Jan 18, 2012
  •   5.0
    "My service advisor, Allen Rolocut was absolutely exceptional. He explained everything in detail and gave me and my husband regular updates on my mini repairs. I was extremely pleased with his kindness and professionalism."   –   MINI Owner, Timonium, MD Jan 18, 2012
  •   5.0
    "Everyone was so friendly and helpful. I had specific questions about my car and the staff went out of its way to answer all of them. I wish all dealerships were as nice as the folks there!"   –   Nicole F., Baltimore, MD Jan 18, 2012
  •   5.0
      –   David W., Parkton, MD Jan 18, 2012
  •   4.5
      –   MINI Owner, Towson, MD Jan 18, 2012
  •   5.0
    "Received promptly upon arrival, did the required service work and had me on my way."   –   Stephen D., Thomasville, PA Jan 18, 2012
  •   5.0
    "My service rep was friendly, and professional. My service tech fixed the fluid leak, tested it and got my car back to me timely."   –   MINI Owner, Mount Airy, MD Jan 18, 2012
  •   5.0
    "Jonathan (Yoni) was awesome and he is truly an asset to Mini of Baltimore. Thanks for the great service and caring attitude!"   –   Senayit B., Glen Burnie, MD Jan 17, 2012
  •   5.0
      –   Christopher S., Monkton, MD Jan 17, 2012
  •   5.0
    "I can't say enough how pleased I am with the service I receive at Mini of Baltimore."   –   Erica T., Baltimore, MD Jan 16, 2012
  •   4.5
    "we had a rattle at the rear of the car to develop, and while it went away after visit for a tire and brakes replacement, the rattle has returned, otherwise service has always been very good!"   –   MINI Owner, Baltimore, MD Jan 15, 2012
  •   5.0
      –   Shahrzad H., Rockville, MD Jan 14, 2012
  •   5.0
      –   Brian O., Baltimore, MD Jan 14, 2012
  •   5.0
    "I was greeted by name as I had scheduled an appointment, and I had my service completely quickly and efficiently."   –   MINI Owner, Silver Spring, MD Jan 14, 2012
  •   5.0
      –   MINI Owner, Pasadena, MD Jan 14, 2012
  •   5.0
      –   Mahmood E., Baltimore, MD Jan 14, 2012
  •   5.0
      –   MINI Owner, Laurel, MD Jan 13, 2012
  •   4.5
      –   Karen K., Baltimore, MD Jan 12, 2012
  •   4.5
      –   Clifton S., Reisterstown, MD Jan 11, 2012
  •   4.5
    "very courteous and professional"   –   Chris K., Catonsville, MD Jan 11, 2012
  •   5.0
      –   Scott G., Columbia, MD Jan 11, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Jan 11, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Jan 11, 2012
  •   5.0
      –   MINI Owner, Westminster, MD Jan 11, 2012
  •   5.0
    "Allen was quick to respond to my messages and kept me informed through out the repair process."   –   Amanda T., Baltimore, MD Jan 9, 2012
  •   4.5
      –   Paul S., York, PA Jan 8, 2012
  •   5.0
      –   Kenneth P., Laurel, MD Jan 8, 2012
  •   4.0
      –   MINI Owner, Baltimore, MD Jan 8, 2012
  •   4.5
    "I cannot give truly exceptional since I really have not had a chance to compare to other places. Definitely outstanding, though!"   –   MINI Owner, Carlisle, PA Jan 8, 2012
  •   4.5
      –   Samppath R., Baltimore, MD Jan 8, 2012
  •   4.5
      –   MINI Owner, Forest Hill, MD Jan 8, 2012
  •   4.5
    "The service professionals were extremely kind and knowledgable. The one issue I have is that I went back into the office after I left because I still had a tire pressure message on my console. They said that it would disappear in a few miles, but it hasn't. I've tried to follow the directions in the owner's manual, but I haven't been able to clear it. Any ideas?"   –   MINI Owner, Baltimore, MD Jan 8, 2012
  •   5.0
      –   Ruth F., New Cumberland, PA Jan 8, 2012
  •   5.0
    "An earlier than expected emergency service visit was met with grace and style :)"   –   Laura S., Jarrettsville, MD Jan 7, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Jan 7, 2012
  •   5.0
    "Friendly service staff"   –   MINI Owner, Baltimore, MD Jan 7, 2012
  •   5.0
    "fast, friendly, efficient,correct. What more can you say."   –   Richard S., ELDERSBURG, MD Jan 7, 2012
  •   5.0
      –   Robert C., Millers, MD Jan 6, 2012
  •   4.0
    "My MINI didn't need much... routine maintenance and a bulb replaced, but the experience was a good one."   –   Ava P., Randallstown, MD Jan 6, 2012
  •   5.0
    "I feel good about having my MINI serviced at a MINI dealership but don't want to drive so far. I feel like you ripped me off moving the dealership further away from the rigional delaership. PLEASE OPEN A DEALERSHIP ON MY SIDE OF THE STATE!"   –   Carol K., Forest Hill, MD Jan 6, 2012
  •   4.5
      –   MINI Owner, Mount Airy, MD Jan 6, 2012
  •   4.5
    "I was extremely happy with my experience at Baltimore Mini last week. Very, very impressed."   –   MINI Owner, Jarrettsville, MD Jan 3, 2012
  •   5.0
      –   Stuart S., Eldersburg, MD Jan 3, 2012
  •   5.0
      –   Richard K., Baltimore, MD Jan 3, 2012
  •   4.5
      –   Liza T., Baltimore, MD Jan 3, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Jan 3, 2012
  •   4.5
      –   Nina W., Laurel, MD Jan 3, 2012
  •   5.0
      –   Brandon W., Baltimore, MD Jan 3, 2012
  •   5.0
    "The Service Manager we delt with, Alan Rolocut, was very nice, explained everything clearly, and even suggested taking care of some other regular maintenaince things while we were there to save us time in the future."   –   MINI Owner, Ellicott City, MD Jan 3, 2012
  •   5.0
    "Ray Shefska goes above and beyond by picking up our Mini and then delivering it back to us after the service is finished. He is a gem!"   –   Richard G., Severna Park, MD Jan 3, 2012
  •   5.0
      –   Rebecca S., Forest Hill, MD Jan 3, 2012
  •   5.0
      –   Gary K., Wilmington, DE Jan 2, 2012
  •   4.5
      –   MINI Owner, Millersville, MD Jan 1, 2012
  •   5.0
      –   Mike H., Westminster, MD Dec 31, 2011
  •   5.0
      –   Laurel V., Upperco, MD Dec 31, 2011
  •   4.5
      –   Michael R., Bel Air, MD Dec 31, 2011
  •   4.5
      –   Eric R., Baltimore, MD Dec 29, 2011
  •   4.5
      –   Vanya J., Baltimore, MD Dec 29, 2011
  •   4.0
      –   MINI Owner, Westminster, MD Dec 29, 2011
  •   5.0
      –   MINI Owner, Baltimore, MD Dec 28, 2011
  •   5.0
      –   Winfield L., Baltimore, MD Dec 28, 2011
  •   5.0
    "Great visit. Came in just for service and when I mentioned my sunroof had been acting funny the technician jumped all over it and discovered an isssue which was fixed by the time I left in my car."   –   Jennifer K., Baltimore, MD Dec 28, 2011
  •   5.0
    "I'm very impressed with my service person Yoni, in how he methodically attacked my car issues; worked with me to get the extended warranty situated and then pressed the other car dealership to 'pay up' on their engine promise. I felt protected and valued as a customer."   –   Ruth M., Randallstown, MD Dec 28, 2011
  •   5.0
      –   John S., Baltimore, MD Dec 28, 2011
  •   4.0
      –   MINI Owner, Westminster, MD Dec 28, 2011
  •   4.5
      –   Justin E., Baltimore, MD Dec 27, 2011
  •   5.0
      –   MINI Owner, Belcamp, MD Dec 27, 2011
  •   3.5
      –   MINI Owner, Manchester, MD Dec 27, 2011
  •   5.0
    "I drove in with no appointment and Wayne, Keith & Yoni from service went above and beyond to insure satisfaction. Richard from sales has great patience and a very kind no pressure approach providing exceptional service and Patrick from the parts department very knowledgable and helpful. Exceptional all around."   –   Marc F., Aberdeen, MD Dec 27, 2011
  •   4.5
    "Overall, I the service and consultants were great."   –   Jennifer C., York, PA Dec 27, 2011
  •   5.0
    "This summer I had a not so great experience with the sales team at MINI of Baltimore County. I was looking at the Countryman and had to wait a long time for assistance, found assistance to not have answers to my questions, then test drove a car with the low gas light on- nerve wracking. I bought my car in Annapolis. BUT, when I had a flat, I needed to go to this closer location. Jonathan Baron was excellent: personable, timely and explained exactly what was wrong and how they'd fix it. Then, he reviewed the invoice and made sure my car was done by the time I had to leave. I had a very good experience with MINI Baltimore County this time around and will have no problem taking my car to be serviced here in the future. I am very pleased with the MINI experience overall and, of course, I LOVE my car."   –   Julie A., Baltimore, MD Dec 26, 2011
  •   2.5
    "The price quoted was less than the price I was billed and items I did not authorize were added (motor oil; I would have authorized if asked, however i was not)."   –   George A., Reisterstown, MD Dec 25, 2011
  •   4.5
      –   Apolonia B., Cascade, MD Dec 24, 2011
  •   5.0
      –   MINI Owner, Pikesville, MD Dec 24, 2011
  •   4.0
      –   MINI Owner, Ellicott City, MD Dec 22, 2011
  •   5.0
      –   Todd A., Ellicott City, MD Dec 22, 2011
  •   5.0
      –   William W., Sykesville, MD Dec 22, 2011
  •   5.0
    "Fabulous service. Allen was great, told me what was going on, what to expect. Very smooth repair service."   –   MINI Owner, Phoenix, MD Dec 22, 2011
  •   4.5
      –   Robin M., Felton, PA Dec 22, 2011
  •   4.5
      –   Alfred R., Ellicott City, MD Dec 22, 2011
  •   4.5
      –   Jonni R., Baltimore, MD Dec 22, 2011
  •   5.0
    "service agent very congenial an efficient.....good communication during service"   –   MINI Owner, Chambersburg, PA Dec 21, 2011
  •   5.0
      –   Robert F., Ellicott City, MD Dec 21, 2011
  •   4.5
      –   Debra R., Baltimore, MD Dec 21, 2011
  •   4.5
    "My experience was very good. Mr. Baron was excellent. don't allow a loaner to be loaned if someone has smoked in the vehicle. Completely detail it and pass the expense to the offensive previous user."   –   James G., Baltimore, MD Dec 21, 2011
  •   5.0
      –   Thomas G., Parkville, MD Dec 21, 2011
  •   5.0
      –   Anna K., Baltimore, MD Dec 21, 2011
  •   4.5
      –   MINI Owner, Baltimore, MD Dec 21, 2011
  •   5.0
      –   Joseph P., Clarksville, MD Dec 21, 2011
  •   4.5
      –   Ray E., Red Lion, PA Dec 21, 2011
  •   4.5
    "Really helpful service, explained what was needed and why."   –   MINI Owner, Baltimore, MD Dec 21, 2011
  •   5.0
      –   Patricia S., Baltimore, MD Dec 20, 2011
  •   4.5
      –   MINI Owner, Baltimore, MD Dec 20, 2011
  •   4.5
      –   Susan A., York, PA Dec 18, 2011
  •   1.0
    "Very disappointed. Staff is wonderful (Alan) One member was rude see comment below. Frustrated with service. I have had tthe mini for only 6 months and it has spent almost an entire month in the service area and it was TOWED back there again today. Currently i would not recommend a mini to anyone due to my experience. I just recieved my mini back on thursday (it was in for an oil leak) and today 2 days later it had to be towed back for an even worse oil leak!"   –   Lisa R., Westminster, MD Dec 17, 2011
  •   4.0
      –   Alys O., Baltimore, MD Dec 17, 2011
  •   5.0
      –   Lisa R., Pikesville, MD Dec 17, 2011
  •   4.5
    "professional operation"   –   Mark B., Mechanicsburg, PA Dec 16, 2011
  •   4.5
      –   James D., Hanover, PA Dec 16, 2011
  •   5.0
    "Allan was very helpful and responsive. He called to let me know the status of my mini and answered the questions I had."   –   Angela M., Baltimore, MD Dec 16, 2011
  •   2.0
      –   Brent D., Bel Air, MD Dec 16, 2011
  •   5.0
      –   Timothy S., Baltimore, MD Dec 15, 2011
  •   5.0
      –   Lawrence R., Lutherville, MD Dec 14, 2011
  •   5.0
      –   Allan M., Reisterstown, MD Dec 14, 2011
  •   4.5
    "The service experience was great, but I continue to be confused about the service schedule for the car since I received email and had a dashboard notice but did not seem to require service yet."   –   John W., Baltimore, MD Dec 14, 2011
  •   4.0
    "Everything was great: oil change, rotated tires, and fixed antenna. They didn't try to sell me anything more than what I needed / asked for."   –   Erica L., Parkville, MD Dec 14, 2011
  •   5.0
    "The service was excellent - srvc advisor went above and beyond. Car looked great and ran like it was brand new!!"   –   Tammy O., Pasadena, MD Dec 13, 2011
  •   4.0
      –   MINI Owner, Pikesville, MD Dec 13, 2011
  •   3.0
    "I MET WAYNE ( NOT THE MOST FREINDLIEST - NO SMILES, ) AND I ALSO MET ALLEN- VERY NICE, POLITE AND PERSONABLE. TRUE SERVICE!"   –   Lynn W., Bel Air, MD Dec 13, 2011
  •   4.0
      –   Michael G., Baltimore, MD Dec 13, 2011
  •   4.0
      –   Richard B., Takoma Park, MD Dec 13, 2011
  •   3.5
    "Appoitment took exceptionally long amount of time."   –   MINI Owner, Mount Airy, MD Dec 13, 2011
  •   2.0
      –   MINI Owner, Baltimore, MD Dec 13, 2011
  •   4.5
      –   MINI Owner, Baltimore, MD Dec 13, 2011
  •   5.0
    "Excellent, friendly service."   –   Mark Z., Baltimore, MD Dec 12, 2011
  •   5.0
      –   MINI Owner, Westminster, MD Dec 12, 2011
  •   5.0
      –   Katherine H., New Market, MD Dec 12, 2011
  •   3.5
    "My wife had an appointment time and with the technology available it still took three hours, and now the service light came on again, three weeks later."   –   Daniel S., Mount Wolf, PA Dec 12, 2011
  •   4.5
      –   MINI Owner, Baltimore, MD Dec 10, 2011
  •   4.5
    "The service people are very attentive and informative will all of my mini service needs."   –   MINI Owner, Silver Spring, MD Dec 9, 2011
  •   4.5
      –   Adell M., Belcamp, MD Dec 9, 2011
  •   5.0
    "Mech stayed late to help accommodate my timeline? Pretty much unheard of."   –   David C., Laurel, MD Dec 9, 2011
  •   5.0
      –   Russell H., Bel Air, MD Dec 8, 2011
  •   5.0
      –   James B., Aberdeen, MD Dec 8, 2011
  •   5.0
    "Was early for my service appointment. My Mini was taken back immediately & I was on my way within the hour."   –   Cindy W., New Market, MD Dec 8, 2011
  •   5.0
      –   Robert G., Ellicott City, MD Dec 7, 2011
  •   5.0
      –   Amanda E., York, PA Dec 7, 2011
  •   5.0
    "Allen Rolocut is very helpful... and even had our car washed. Thank you!"   –   Linda C., Sparks, MD Dec 7, 2011
  •   5.0
    "I brought my car last week for problems with the CD player since I have experience since buying the car. The problem is every time I turn the car off and wait an hour or longer, then turn the car on the CD track starts over from the beginning of the music and the volume resets itself to the lowest level. After looking at my car they said they found nothing wrong. The problem is I used the burn CD from the computer and not the original CD. I been using original CD not the burn one from the computer and having the same problem. I called last Friday to the service adviser Yani and said he would talk with the manager and I have not heard any think since. I feel this is a manufacturer fault and my car is under warranty and should be fixed or replace. I hope to hear from you very soon to solve this problem once and for all."   –   ., , Dec 7, 2011
  •   4.5
    "Everything went as smoothly and seamlessly as it possibly could. I had hoped I could have the car back at a certain time, and it was waiting for me when I returned."   –   Jack F., Baltimore, MD Dec 7, 2011
  •   5.0
      –   Toni S., Curtis Bay, MD Dec 7, 2011
  •   4.5
      –   MINI Owner, Silver Spring, MD Dec 6, 2011
  •   5.0
    "A great first service experience - I purchased touch up paint and the service manager actually applied it to a scratch for me! Wow ... and they washed the car too! Only took about an hour for service and I watched TV and had unlimited water and soda and snacks available. Was worth the 2 hour drive."   –   Sharon W., Ephrata, PA Dec 6, 2011
  •   4.5
    "That was my first official service visit in MINI of Baltimore County, and it's been a nice experience. The service advisor Allen was very professional and nice."   –   Lei L., Gwynn Oak, MD Dec 6, 2011
  •   4.5
      –   MINI Owner, Baltimore, MD Dec 6, 2011
  •   4.5
      –   MINI Owner, Pasadena, MD Dec 6, 2011
  •   5.0
      –   Debra B., Eldersburg, MD Dec 4, 2011
  •   4.5
      –   Barbara P., Dillsburg, PA Dec 4, 2011
  •   4.5
      –   Deborah H., Baltimore, MD Dec 3, 2011
  •   5.0
    "Great customer service. MINI employees go out of their way to make you feel important."   –   Jodi P., Owings Mills, MD Dec 3, 2011
  •   5.0
    "Service folks are great in Baltimore! Knowledgable, helpful, easy-going and all around nice people."   –   Ann O., Ellicott City, MD Dec 3, 2011
  •   2.5
      –   MINI Owner, Fork, MD Dec 2, 2011
  •   3.5
      –   Margaret B., Baltimore, MD Dec 2, 2011
  •   5.0
    "Allen in the service Dept. was excellent, he was knowledgable, professional and courteous and a pleasure to do business with. Thank you"   –   Donna C., Chesapeake City, MD Dec 2, 2011
  •   5.0
    "Everyone at MOB is great to work with. From the sales staff to the service department. Awesome group of people."   –   Joseph C., Joppa, MD Dec 2, 2011
  •   5.0
    "The service in terms of repairs were thorough and complete."   –   MINI Owner, Owings Mills, MD Dec 1, 2011
  •   3.5
      –   MINI Owner, Eldersburg, MD Dec 1, 2011
  •   3.0
    "I had an appointment for 10am for a repair that I was told would take 1 to 1.5 hours when I returned at 11:30 I was told it wouldn't be ready till 2pm. I was given a rental car to used but it smelled like stake smoke."   –   Dian J., Riva, MD Dec 1, 2011
  •   5.0
    "Mini continues to exceed all expectations. A true customer service experience, much appreciated."   –   David T., Severn, MD Dec 1, 2011
  •   4.0
      –   MINI Owner, Columbia, MD Dec 1, 2011
  •   5.0
      –   Taan W., Linthicum, MD Nov 30, 2011
  •   5.0
      –   Mark S., Ellicott City, MD Nov 30, 2011
  •   5.0
      –   Tracy M., Belcamp, MD Nov 29, 2011
  •   5.0
      –   Robert P., Rising Sun, MD Nov 29, 2011
  •   5.0
      –   Timothy C., Baltimore, MD Nov 29, 2011
  •   5.0
    "Alan did a superb job of handling my last visit. He coached me on how to improve the brightness in my headlights at a nominal fee. He solved the only vexing issue my wife and I had, namely getting enough light to drive confidently at night. This was a 180 degree difference in response from our previous service rep at MINI who quoted me $3000+ for the same outcome! Alan goes out of his way to help me save money each time I see him. He is the best service rep whom I have had in 4 BMWs and 2 MINIs. He is a real star!"   –   Charles T., Baltimore, MD Nov 29, 2011
  •   5.0
      –   Phillip S., Columbia, MD Nov 29, 2011
  •   4.0
    "Staff was very nice and kept me updated with the progress of my car."   –   MINI Owner, Owings Mills, MD Nov 27, 2011
  •   3.5
      –   MINI Owner, Frederick, MD Nov 25, 2011
  •   4.0
      –   Marc G., Baltimore, MD Nov 25, 2011
  •   5.0
      –   Michael K., Owings Mills, MD Nov 25, 2011
  •   5.0
      –   MINI Owner, Ellicott City, MD Nov 25, 2011
  •   5.0
      –   Lawry C., Columbia, MD Nov 24, 2011
  •   5.0
      –   Christopher D., Lutherville, MD Nov 23, 2011
  •   5.0
      –   Anita L., Sparks, MD Nov 23, 2011
  •   4.5
      –   MINI Owner, Baltimore, MD Nov 23, 2011
  •   4.5
      –   Will W., Columbia, MD Nov 23, 2011
  •   5.0
      –   Nancy W., Baltimore, MD Nov 23, 2011
  •   5.0
    "From the moment I walked in the door until I drove my Mini off the lot I was very pleased with my first Mini service."   –   Randal L., Forest Hill, MD Nov 23, 2011
  •   4.0
      –   Rena D., Baltimore, MD Nov 23, 2011
  •   5.0
      –   David S., Eldersburg, MD Nov 22, 2011
  •   5.0
      –   MINI Owner, York, PA Nov 22, 2011
  •   5.0
    "The Service Advisor I dealt with was great, he kept me informed throughout the process of my service and let me know what the status of my vehicle was throughout the time I was there. I found out I need some extra work done, but he told me my options and made me feel very comfortable with putting my car in their hands!"   –   Stephanie H., Towson, MD Nov 22, 2011
  •   5.0
      –   Patrick S., Baltimore, MD Nov 22, 2011
  •   5.0
      –   Kathleen P., Ellicott City, MD Nov 22, 2011
  •   5.0
      –   ., , Nov 22, 2011
  •   5.0
      –   Thomas B., Towson, MD Nov 21, 2011
MINI of Baltimore County 9804 Reisterstown Rd Owings Mills , MD 21117 Sales: 866-416-3545