MINI of Baltimore County
9804 Reisterstown Rd, Owings Mills MD 21117 • Toll Free: 866-416-3545 • Service: 866-416-3552
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   4.5
      –   Michael R., Perry Hall, MD May 13, 2012
  •   5.0
      –   Larry S., Spring Grove, PA May 13, 2012
  •   5.0
      –   Timothy H., Catonsville, MD May 12, 2012
  •   5.0
      –   Elizabeth L., Abingdon, MD May 9, 2012
  •   5.0
      –   Linda B., York, PA May 8, 2012
  •   5.0
    "Benn was a great sales advisor. He clearly knows the product up one side and down the other. He's also very pleasant and has a delightfully laid-back demeanor."   –   Maria H., Baltimore, MD May 8, 2012
  •   4.5
    "Tony Rolls was exceptional in all aspects in the time frame we had to work in."   –   Kay H., Westminster, MD May 5, 2012
  •   5.0
    "This is the second MINI I've bought from Benn. He has been fantastic to work and has exceeded my expectations both times!"   –   Eric D., Baltimore, MD May 5, 2012
  •   5.0
    "Richard Thobe was a pleasure to work with throughout the entire purchase and delivery process. He was very attentive, yet not at all overbearing, like many sales people. We had a great experience with Richard and sincerely appreciated his low pressure approach. We'd highly recommend Richard as a Mini sales consultant!"   –   Bradley P., York, PA May 4, 2012
  •   5.0
      –   Rehanna T., Baltimore, MD May 2, 2012
  •   5.0
      –   Jennifer W., Baltimore, MD May 1, 2012
  •   5.0
      –   Suzannah A., Glen Rock, PA Apr 30, 2012
  •   5.0
      –   Brenda C., Baltimore, MD Apr 30, 2012
  •   5.0
      –   Bruce K., Falls Church, VA Apr 30, 2012
  •   4.5
    "I visited to buy a "fun" second car. The staff at MINI of Baltimore County was very friendly and business was conducted in a very casual atmosphere. No pressure, just extremely courteous and welcoming. (And I rarely give "10" ratings, so a 9 is about as high as you'll ever see me give.)"   –   MINI Owner, Laurel, MD Apr 24, 2012
  •   5.0
    "Tom Dowling was the right sales person for us. His knowledge and actual experience as a Mini owner added insight to our buying experience. We were curious about the Mini and just took a road trip to your dealership to investigate first hand this intriguing vehicle. 6'3" height can sometimes eliminate our options because of a need for enough leg room. That was our first test after meeting with Tom Dowling and from there on it was smooth sailing. We took the time to build our Mini and then came down to see Tom again and finalize the deal. It was truly a pleasure to work with Tom from order through the build and delivery stages. The Mini product is a winner but you need a staff member like time to close the sale."   –   Robert R., Mechanicsburg, PA Apr 24, 2012
  •   5.0
    "Jeremy Davidson was knowledgeable, courteous and willing to help us get the best financing."   –   Girard S., Towson, MD Apr 24, 2012
  •   5.0
    "I was really impressed with the way I was treated by many people at Mini of Baltimore. Allison Cohen, Wayne Luberecki, Jeff from service, Tom, Rich, they all reached out to me to make sure that I was 100% confident in my investment. Although my last MINI Cooper S gave me many mechanical problems, these people at MINI of Baltimore made me feel comfortable and confident in my second purchase. Even though we had some problems during the test drive, the whole team assured me that I was buying a good car from a dependable dealership. At that point, it wasn't about the sale. They allowed me to exhaust all of my options and take my time with my decision. Nothing was forced, and all really made me feel like I was being well taken care of."   –   Jennifer D., Glen Arm, MD Apr 20, 2012
  •   5.0
    "I never felt any pressure while I was there and Tony Roles was very informative and knowledgable!"   –   Marie D., Baltimore, MD Apr 20, 2012
  •   5.0
      –   Diane H., Middletown, MD Apr 20, 2012
  •   4.5
      –   Nathan P., Baltimore, MD Apr 18, 2012
  •   5.0
      –   MINI Owner, Hagerstown, MD Apr 17, 2012
  •   5.0
      –   Patricia H., Leesburg, VA Apr 17, 2012
  •   5.0
      –   Mildred E., Fallston, MD Apr 14, 2012
  •   4.5
      –   Spencer T., Falls Church, VA Apr 13, 2012
  •   4.5
      –   Robert B., Baltimore, MD Apr 13, 2012
  •   5.0
      –   Steven T., Jarrettsville, MD Apr 11, 2012
  •   5.0
    "Tony Roles is easily the BEST motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!"   –   Kendall W., Damascus, MD Apr 11, 2012
  •   4.5
      –   MINI Owner, Gettysburg, PA Apr 10, 2012
  •   5.0
      –   Corlinda M., Rising Sun, MD Apr 3, 2012
  •   5.0
      –   Robert S., Freeland, MD Apr 2, 2012
  •   5.0
      –   MINI Owner, LISBON, MD Mar 30, 2012
  •   5.0
    "Everyone at the dealership went above and beyond to ensure my experience was top-notch from the moment I walked in the door the first day to the moment I drove off the lot with my new adoption.."   –   Lisa A., Pasadena, MD Mar 27, 2012
  •   5.0
      –   Paulo S., Owings Mills, MD Mar 24, 2012
  •   5.0
      –   David H., Forest Hill, MD Mar 21, 2012
  •   5.0
      –   John T., Reisterstown, MD Mar 14, 2012
  •   5.0
      –   Lynn T., Baltimore, MD Mar 13, 2012
  •   4.5
      –   Julee L., Arnold, MD Mar 13, 2012
  •   4.0
      –   Kathy S., Lutherville, MD Mar 12, 2012
  •   5.0
      –   Jeffrey C., Baltimore, MD Mar 12, 2012
  •   5.0
      –   Daniel S., Baltimore, MD Mar 7, 2012
  •   5.0
      –   Julie D., Parkville, MD Mar 6, 2012
  •   4.5
      –   Linda B., Baltimore, MD Mar 6, 2012
  •   5.0
      –   Alan P., Owings Mills, MD Mar 5, 2012
  •   5.0
      –   Vivian S., Pikesville, MD Mar 5, 2012
  •   4.0
      –   MINI Owner, Baltimore, MD Mar 3, 2012
  •   5.0
      –   Leigh J., Broadway, VA Mar 3, 2012
  •   5.0
      –   Rand F., Frederick, MD Mar 1, 2012
  •   5.0
      –   Chryl G., Windsor Mill, MD Mar 1, 2012
  •   4.5
      –   Tina W., Baltimore, MD Feb 29, 2012
  •   5.0
    "My salesman, Tony Rolles, was very good. His attitude was practical, not pushy, and he treated my family very well. He knew his product very well, much more so than most of the car salesmen I encountered as I looked about for a new car."   –   Brian C., Timonium, MD Feb 29, 2012
  •   5.0
      –   Mikesh P., Elkridge, MD Feb 28, 2012
  •   5.0
      –   Bradley S., Glenwood, MD Feb 28, 2012
  •   5.0
      –   Robin W., Baltimore, MD Feb 27, 2012
  •   5.0
    "Tom was awesome. Have only had two really great car buying experiences and this was one of them."   –   MINI Owner, Bel Air, MD Feb 25, 2012
  •   4.5
      –   Jordan M., Baltimore, MD Feb 22, 2012
  •   4.5
    "Very informative process with absolutely no pressure. Very well done."   –   Allen E., Glenwood, MD Feb 20, 2012
Service Rating 4.7
  •   4.5
      –   Sue M., Westminster, MD May 14, 2012
  •   5.0
    "If anything went wrong, I wouldn't know. I was using the Ipad the whole time. Great that I was able to walk right in. Not sureif I was lucky, or if it's always like that."   –   Terry T., Baltimore, MD May 13, 2012
  •   4.5
      –   Peter S., Baltimore, MD May 13, 2012
  •   5.0
    "working with Alan in service dept is great"   –   Thomas P., Lewisberry, PA May 13, 2012
  •   5.0
      –   Bo K., Baltimore, MD May 13, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD May 12, 2012
  •   5.0
      –   Debra B., Eldersburg, MD May 12, 2012
  •   5.0
    "Communication about delay in service could have been better. When loaner was provided at 9:15 AM I was informed vehicle was going into shop at that time. When I returned 3 1/2 hrs later I was informed vehicle had just gone in to get service. This resulted in an extra day out of work to return loaner & pick up vehicle."   –   MINI Owner, , May 11, 2012
  •   5.0
      –   William N., Westminster, MD May 11, 2012
  •   5.0
    "Everything went extremely smooth and I am very pleased!"   –   Timothy H., Catonsville, MD May 10, 2012
  •   5.0
      –   Kathleen P., Ellicott City, MD May 10, 2012
  •   4.5
      –   Misrak T., Owings Mills, MD May 10, 2012
  •   5.0
      –   James C., Westminster, MD May 10, 2012
  •   5.0
    "My first Mini and first service. Absolutely loved it. Was treated exceptionally - thanks"   –   MINI Owner, Baltimore, MD May 9, 2012
  •   5.0
      –   MINI Owner, Camp Hill, PA May 9, 2012
  •   5.0
    "Service consultant is always knowledgeable. He proved honest answers about my tires"   –   MINI Owner, Baltimore, MD May 9, 2012
  •   5.0
      –   John W., Baltimore, MD May 8, 2012
  •   4.5
      –   MINI Owner, Parkton, MD May 8, 2012
  •   5.0
    "My husband brought the car in for service and arrived a little early (it's hard to judge how traffic will be and he didn't want to be late.) They were able to get him in right away."   –   MINI Owner, Cascade, MD May 8, 2012
  •   4.0
    "There was a shortage of courtesy cars that wasn't mentioned when setting up the appointment. I thought I had wasted leaving work early and fighting through rush hour traffic up 95 and around the beltway (on a day where going 8 miles on the beltway was 40 minutes) for nothing. Fortunately, a car was returned while I waited. In replacing my windshield, the VIN # became unstuck, but that was temporarily fixed (pending getting a new one in) and well explained by the service team. Things like that happen, and it was caught and handled well. When returning my courtesy car, I forgot to refill ithe gas tank. Instead of charging me the ridiculous rate for gas, I was allowed to go pop out and fill it up. That's the kind of courtesy I don't expect, but am used to at Mini."   –   MINI Owner, Baltimore, MD May 7, 2012
  •   5.0
      –   MINI Owner, Mount Airy, MD May 6, 2012
  •   4.5
    "I bought my Mini from this dealership. I drive 2hrs (with traffic) past several other Mini dealerships because the service here is the best."   –   Joann B., Huntingtown, MD May 5, 2012
  •   5.0
      –   Veronica K., Dover, DE May 5, 2012
  •   5.0
    "They took the time to do more than required for the recall work, by replacing known defects above the initial work. Hopefully this kind of relationship continues on all future work."   –   Wes C., Seven Valleys, PA May 5, 2012
  •   4.0
      –   Mikhail M., Elkridge, MD May 5, 2012
  •   4.5
      –   MINI Owner, Timonium, MD May 5, 2012
  •   5.0
      –   Rosann C., Baltimore, MD May 4, 2012
  •   5.0
      –   Cynthia B., Towson, MD May 4, 2012
  •   4.0
    "This is my first experience with Annual service reviews, and its a little confusing as to what is checked and when."   –   MINI Owner, Columbia, MD May 4, 2012
  •   4.0
      –   David P., Baltimore, MD May 4, 2012
  •   5.0
      –   Donna S., Baltimore, MD May 3, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD May 3, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD May 3, 2012
  •   5.0
    "It starts out the minute you walk in the door, Your represntative, Allen, greets you with a geat smile. He was so helpful with all my little complants. He called me during the week to give me an update. He is and has always been exceptional. I must say everyone I meet there is nice. When I picked the car up, I felt great, the car looked and felt like the day I bought it. I knew I was doing something exceptional, when I bought a Mini"   –   Mary B., Baltimore, MD May 2, 2012
  •   5.0
      –   Mark E., Baltimore, MD May 2, 2012
  •   4.5
      –   Dennis M., Havre De Grace, MD May 1, 2012
  •   5.0
      –   MINI Owner, New Park, PA Apr 30, 2012
  •   4.5
      –   Patricia I., Randallstown, MD Apr 30, 2012
  •   5.0
      –   Evelyn ( Lorraine) E., Boonsboro, MD Apr 30, 2012
  •   4.5
      –   Thomas C., Catonsville, MD Apr 29, 2012
  •   5.0
      –   Elliot T., Parkton, MD Apr 29, 2012
  •   5.0
    "alan is always plesant and informative. great service is why ii choose mini baltimore for service"   –   Candace F., Owings Mills, MD Apr 29, 2012
  •   5.0
      –   Bonnie G., Columbia, MD Apr 29, 2012
  •   5.0
      –   Paris E., Baltimore, MD Apr 27, 2012
  •   5.0
      –   Lawrence R., Lutherville, MD Apr 26, 2012
  •   5.0
    "All of mini was great and the follow up with the email about the service performed was great to be able to keep my records electronically."   –   Joshua B., Baltimore, MD Apr 26, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Apr 26, 2012
  •   4.5
      –   Steve H., Sparks, MD Apr 26, 2012
  •   5.0
      –   Melanie O., FULTON, MD Apr 26, 2012
  •   4.5
      –   Samppath R., Baltimore, MD Apr 26, 2012
  •   2.0
    "the initial arrival process was very smooth, the explanation of the service and all parts replaced was done well by Yoni. however, when I started my car I noted unusual noises, I was told it was new parts seating in. The next morning, the car made extremely loud grinding noise, and ultimately had to be towed back to the dealership."   –   Casey Y., Baltimore, MD Apr 26, 2012
  •   5.0
    "I miss the service facility in Towson because it is so convenient that I can drop off and pick up from work."   –   Zenaida T., Baltimore, MD Apr 25, 2012
  •   5.0
    "My recent service experience was handled with exceptional courtesy and efficiency. My service was scheduled for a Saturday as I live in Pennyslvania and did not want to deal with weekday work traffic. When I arrived early, I was greeted by Allen who assured me that I would not have to wait as the "team" was ready to begin my service experience. As part of the "checking in", I was told approximately what my service was going to involve and cost. Then I was shown to the lounge area so that I could comfortably await the conclusion of my Mini's service. During my wait time, Allen checked with me regularly giving me updates and a recommendation for additional service (rotation of tires) which I agreed to. When the service was completed, Allen, once again, came to me personally and went over everything with me and I was back on the road again to Pennsylvania in a very timely fashion. All in all, my recent service experience with MINI of Baltimore County was truly exceptional for my Mini and me!"   –   Linda C., Harrisburg, PA Apr 25, 2012
  •   5.0
      –   Joseph C., Joppa, MD Apr 25, 2012
  •   4.5
      –   Nicholas S., Timonium, MD Apr 23, 2012
  •   5.0
      –   MINI Owner, Ellicott City, MD Apr 22, 2012
  •   5.0
    "I was visiting from MA when my car broke down, I called Mini of Baltimore and Allen Rolocut was extremely helpful and fit me in to service my vehicle. The service department and Allen did everything possible to get my car repaired as quickly as possible. I am very grateful for everything they did."   –   Phyllis B., Braintree, MA Apr 22, 2012
  •   5.0
      –   Sara S., Nottingham, MD Apr 22, 2012
  •   5.0
    "I love my MINI. I love driving it. Service at the dealership has been wonderful every time I've brought the MINI in. I've never had a single complaint."   –   MINI Owner, Towson, MD Apr 21, 2012
  •   4.0
      –   MINI Owner, Hunt Valley, MD Apr 21, 2012
  •   5.0
      –   Samuel D., Woodstock, MD Apr 21, 2012
  •   5.0
      –   Jerry N., Towson, MD Apr 20, 2012
  •   5.0
      –   Penny L., Columbia, MD Apr 20, 2012
  •   4.0
    "First of all I have a little bit of trouble filling out this survey. I had a terrible time up until finally getting my car checked in on 4/10. Once my car/appointment got lined up with Allen everything was perfect from there on out. If I had to rate Allen it was a 10 on everything but if this is a survey on my entire experience I have to be honest and rate lower then I would if I were just reviewing Allen's performance."   –   Shane P., Essex, MD Apr 18, 2012
  •   4.5
      –   John K., MOUNT WOLF, PA Apr 18, 2012
  •   4.5
      –   Susanne D., Baltimore, MD Apr 18, 2012
  •   5.0
    "The Mini of Baltimore Associate is very thorough and pace through the whole process of 'what's going to happen and why'. BTW, please be sure to close the hood before the client drives off (LOL!)"   –   MINI Owner, Parkville, MD Apr 18, 2012
  •   4.5
      –   MINI Owner, Hanover, PA Apr 18, 2012
  •   4.5
      –   Marilyn H., Phoenix, MD Apr 18, 2012
  •   5.0
      –   Robert G., Manchester, MD Apr 15, 2012
  •   4.0
      –   Brian B., Reisterstown, MD Apr 15, 2012
  •   3.5
      –   Lynn A., Reisterstown, MD Apr 15, 2012
  •   5.0
      –   Mary B., White Marsh, MD Apr 14, 2012
  •   5.0
      –   George A., Reisterstown, MD Apr 14, 2012
  •   4.5
      –   Judith B., Upper Falls, MD Apr 14, 2012
  •   5.0
      –   Richard K., Baltimore, MD Apr 14, 2012
  •   5.0
      –   Taylor B., Baltimore, MD Apr 14, 2012
  •   5.0
      –   Jeremy W., Owings Mills, MD Apr 12, 2012
  •   4.0
      –   MINI Owner, Reisterstown, MD Apr 12, 2012
  •   5.0
      –   Joanne K., Baltimore, MD Apr 12, 2012
  •   5.0
      –   Daniel R., Owings Mills, MD Apr 12, 2012
  •   5.0
      –   Albert W., Columbia, MD Apr 11, 2012
  •   3.5
      –   Scott F., Middletown, MD Apr 11, 2012
  •   4.5
      –   Jeffrey A., Baltimore, MD Apr 11, 2012
  •   4.5
      –   Robin M., Felton, PA Apr 10, 2012
  •   5.0
      –   Scott P., Baltimore, MD Apr 9, 2012
  •   4.5
      –   Margaret D., Abingdon, MD Apr 9, 2012
  •   4.5
      –   MINI Owner, Reisterstown, MD Apr 8, 2012
  •   5.0
      –   Russell H., Bel Air, MD Apr 8, 2012
  •   4.5
    "The scheduling website and list of services is an unintuitive nightmare."   –   David B., Baltimore, MD Apr 7, 2012
  •   5.0
      –   Jay S., Baltimore, MD Apr 7, 2012
  •   4.5
      –   Randy W., York, PA Apr 7, 2012
  •   5.0
      –   Nancy W., Baltimore, MD Apr 6, 2012
  •   5.0
      –   Mark M., Baltimore, MD Apr 6, 2012
  •   5.0
      –   Irvin S., Saint Inigoes, MD Apr 5, 2012
  •   4.5
      –   MINI Owner, Ellicott City, MD Apr 5, 2012
  •   4.5
      –   MINI Owner, Franklin, TN Apr 4, 2012
  •   5.0
      –   Mark S., Ellicott City, MD Apr 2, 2012
  •   5.0
      –   Donald L., Elizabethtown, PA Apr 1, 2012
  •   5.0
      –   MINI Owner, Herndon, VA Mar 31, 2012
  •   5.0
      –   MINI Owner, Abingdon, MD Mar 31, 2012
  •   4.5
      –   Larry W., Sykesville, MD Mar 31, 2012
  •   4.5
      –   MINI Owner, Sykesville, MD Mar 30, 2012
  •   5.0
      –   Wendy S., Elkridge, MD Mar 30, 2012
  •   4.5
    "Only reason it isn't a 5 is that i asked for a broken console piece to be looked at/repaired and it was overlooked."   –   Whitney S., Baltimore, MD Mar 30, 2012
  •   5.0
      –   MINI Owner, Severn, MD Mar 30, 2012
  •   5.0
      –   David T., Severn, MD Mar 29, 2012
  •   4.5
      –   Natalie S., Laurel, MD Mar 29, 2012
  •   4.5
    "This place is encredible! The main reason I brought a Mini was the service department."   –   Clifton S., Reisterstown, MD Mar 29, 2012
  •   5.0
      –   Martha M., Shepherdstown, WV Mar 29, 2012
  •   5.0
      –   Karen H., Towson, MD Mar 29, 2012
  •   5.0
      –   Mark L., Baltimore, MD Mar 29, 2012
  •   5.0
      –   Cathy D., York, PA Mar 28, 2012
  •   5.0
      –   Oh K., Columbia, MD Mar 28, 2012
  •   5.0
    "Allen provides excellent service and exceeds the expectation."   –   Amy M., Baltimore, MD Mar 28, 2012
  •   5.0
      –   Katharine K., Glen Rock, PA Mar 28, 2012
  •   5.0
      –   Ellen S., Rockville, MD Mar 28, 2012
  •   5.0
      –   James H., Baltimore, MD Mar 28, 2012
  •   4.5
      –   Laura H., Baltimore, MD Mar 28, 2012
  •   3.0
    "It took 4 hours to get the recall finished when they said it would take 1-1/2 hrs for completion."   –   MINI Owner, York, PA Mar 28, 2012
  •   5.0
      –   robert m., Baltimore, MD Mar 28, 2012
  •   4.5
      –   Martin G., HANOVER MD, MD Mar 28, 2012
  •   4.5
      –   James W., Baltimore, MD Mar 28, 2012
  •   5.0
      –   Howard G., Baltimore, MD Mar 28, 2012
  •   5.0
      –   Ralph S., Ellicott City, MD Mar 27, 2012
  •   4.5
    "Overall the experience was outstanding. However, now I'm getting automatic emails that somehow I've "declined" recommended servicing. I'm more than a bit miffed at being out of warranty and having to spend $1,400 to repair TWO leaks (and oil leak and somekind of coolant leak) and somehow, I've DECLINED recommended service? What the heck is going on? My MINI is not quite 3 years old and has 51,000 miles. I've had 4 Hondas over the past 20 years and don't think I've spent in total on repairs $1,400.00!!!!"   –   MINI Owner, Sykesville, MD Mar 27, 2012
  •   4.5
      –   Tammy O., Pasadena, MD Mar 26, 2012
  •   5.0
      –   MINI Owner, Catonsville, MD Mar 26, 2012
  •   5.0
    "Very supprised at alan's friendlyness, helpfulness, and very positive attitude. When I had a problem with my auto insurance card, he bent over backwards to get me out of the jam and proceed with my FREE maintanence as scheduled"   –   William M., Monkton, MD Mar 25, 2012
  •   4.5
    "The repair process was outstanding but the loaner Countryman was a dog--no pickup when you stepped on the gas, no acceleration in low gears."   –   Debra P., Odenton, MD Mar 25, 2012
  •   5.0
      –   Ann O., Ellicott City, MD Mar 25, 2012
  •   5.0
      –   Edmund L., Baltimore, MD Mar 25, 2012
  •   5.0
      –   John H., Towson, MD Mar 25, 2012
  •   4.5
      –   MINI Owner, Severna Park, MD Mar 25, 2012
  •   5.0
      –   James B., Fairfield, PA Mar 25, 2012
  •   5.0
      –   Peter S., Baltimore, MD Mar 24, 2012
  •   5.0
      –   Will W., Columbia, MD Mar 24, 2012
  •   4.5
      –   Janet O., Abingdon, MD Mar 24, 2012
  •   5.0
      –   MINI Owner, Ellicott City, MD Mar 24, 2012
  •   5.0
      –   Sharon W., Ephrata, PA Mar 23, 2012
  •   5.0
      –   Jayden Y., Hanover, MD Mar 23, 2012
  •   5.0
      –   Paul P., Brooklyn Park, MD Mar 23, 2012
  •   5.0
      –   Joe P., Bel Air, MD Mar 23, 2012
  •   5.0
      –   John E., York, PA Mar 23, 2012
  •   5.0
      –   Kerry N., Lancaster, PA Mar 23, 2012
  •   5.0
      –   Pantipa T., Gwynn Oak, MD Mar 23, 2012
  •   5.0
      –   MINI Owner, Spring Grove, PA Mar 23, 2012
  •   5.0
    "Service was prompt and friendly. I hadn't planned to get an oil change or my fluids checked, but my mini started alerting for it a few days before my appointment, and I really appreciated that they were able to work that in along with everything else they had to do."   –   Lauren J., Baltimore, MD Mar 23, 2012
  •   5.0
      –   Stacey P., Baltimore, MD Mar 23, 2012
  •   2.5
      –   MINI Owner, Columbia, MD Mar 23, 2012
  •   5.0
      –   Judith V., Timonium, MD Mar 23, 2012
  •   5.0
      –   Robert N., Baltimore, MD Mar 22, 2012
  •   5.0
      –   William H., PARSONS, WV Mar 22, 2012
  •   5.0
      –   Zachary R., Baltimore, MD Mar 22, 2012
  •   5.0
      –   Stephen S., Emmitsburg, MD Mar 22, 2012
  •   5.0
      –   Penelope W., Baltimore, MD Mar 22, 2012
  •   5.0
      –   Jane L., Dillsburg, PA Mar 22, 2012
  •   5.0
      –   Lauren M., Westminster, MD Mar 22, 2012
  •   4.5
      –   Michael G., Baltimore, MD Mar 22, 2012
  •   5.0
      –   Emily S., Silver Spring, MD Mar 22, 2012
  •   5.0
      –   Steven L., Baltimore, MD Mar 22, 2012
  •   5.0
      –   Linda S., Towson, MD Mar 21, 2012
  •   5.0
    "Allen Rolocut is OUTSTANDING! We are moving out of state next week & he has made every possible effort to make our service and buying experience not an added stressor. Because of his caring and help we will definely consider having our mini clubman serviced here when we are in the area visiting family & friends. Don't ever lose a outstanding person like him. We are super busy with our moving chores but felt time needed to be taken to let you know how his service was greatly appreciated."   –   Helen D., Jarrettsville, MD Mar 21, 2012
  •   5.0
      –   Meagan P., Baltimore, MD Mar 21, 2012
  •   5.0
      –   MINI Owner, Taneytown, MD Mar 21, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Mar 21, 2012
  •   5.0
      –   Stephen D., Thomasville, PA Mar 21, 2012
  •   4.5
    "The morning started exceptional well and ended on a positive note."   –   MINI Owner, Baltimore, MD Mar 20, 2012
  •   4.5
      –   MINI Owner, Middletown, MD Mar 20, 2012
  •   5.0
    "I love dealing with Yonny. Not only was the recall handled quickly, but there was another problem that he found and had repaired at the same time."   –   Deborah M., Pasadena, MD Mar 19, 2012
  •   4.5
      –   Maurice C., Baltimore, MD Mar 19, 2012
  •   5.0
      –   Kent M., Baltimore, MD Mar 19, 2012
  •   5.0
      –   Paul S., York, PA Mar 19, 2012
  •   5.0
    "Service was fantastic. I was in a nice loaner vehicle within 20 minutes of arriving. Everything was explained very clearly. Thanks!"   –   Myron B., Catonsville, MD Mar 19, 2012
  •   3.0
    "Used a ribbon plug to patch a Michelin on my new 2012 Cooper, if I had known I could have done this myself for less than 5 dollars rather than the 40.00 that I was charged. I understand that this has also voided my tire warranty. Scratches from either tech or wash bay taken cre of. Very quick service no appointment."   –   Thomas M., Baltimore, MD Mar 18, 2012
  •   5.0
      –   MINI Owner, Owings Mills, MD Mar 18, 2012
  •   4.5
      –   Eugene C., Baltimore, MD Mar 18, 2012
  •   5.0
      –   Cristiana P., Baltimore, MD Mar 18, 2012
  •   4.5
      –   David L., Columbia, MD Mar 18, 2012
  •   4.5
      –   MINI Owner, Owings Mills, MD Mar 18, 2012
  •   4.5
    "Took a little longer than normal due to recall updates but overall the staff are outstanding"   –   Angela W., Baltimore, MD Mar 18, 2012
  •   5.0
      –   Edward C., Bel Air, MD Mar 17, 2012
  •   3.5
    "LABOR CHARGE WAS 371.00 FOR JUST OVER 2 HOURS OF SERVICE 150.00+ / HR ? I FEEL THAT IS AN EXCESSIVE RATE"   –   Chester K., York, PA Mar 17, 2012
  •   5.0
      –   Lori W., Sparrows Pt, MD Mar 17, 2012
  •   5.0
      –   MINI Owner, Owings Mills, MD Mar 17, 2012
  •   5.0
      –   Katherine D., Ellicott City, MD Mar 16, 2012
  •   4.5
      –   Crystal H., York, PA Mar 16, 2012
  •   3.0
      –   MINI Owner, Parkton, MD Mar 16, 2012
  •   4.5
      –   Nadia W., Baltimore, MD Mar 16, 2012
  •   5.0
      –   ., , Mar 15, 2012
  •   5.0
      –   Robert D., Nottingham, MD Mar 15, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Mar 15, 2012
  •   3.5
    "I was in for the Aux water pump recall and my car was not finished in the 1.5 hours (3:30) I was told. It was actually done more like 3.5 hours. I got there about 4:45 (as planned and as I told the service advisor). My car still in "paperwork" and needed to be washed. My service advisor went back to expedite the wash"   –   Mike C., New Freedom, PA Mar 15, 2012
  •   4.5
      –   MINI Owner, Jessup, MD Mar 14, 2012
  •   5.0
      –   MINI Owner, Towson, MD Mar 14, 2012
  •   5.0
      –   Chris D., Jacobus, PA Mar 14, 2012
  •   5.0
      –   Elizabeth B., Baltimore, MD Mar 14, 2012
  •   4.5
      –   MINI Owner, New Market, MD Mar 14, 2012
  •   5.0
      –   Mary N., Baltimore, MD Mar 14, 2012
  •   5.0
    "This visit was so much more pleasant than my last visit. the gentleman who took care of me was very patient and curteous."   –   Yazman K., Mechanicsburg, PA Mar 14, 2012
  •   5.0
      –   Ilona K., Pikesville, MD Mar 14, 2012
  •   5.0
    "Alan and Jonathan are always extremely helpful"   –   Walter S., Curtis Bay, MD Mar 14, 2012
  •   5.0
      –   Kelly S., Baltimore, MD Mar 14, 2012
  •   5.0
      –   Richard M., Ellicott City, MD Mar 12, 2012
  •   4.0
    "The service was very good, only slightly longer than firstb estimated and the SA's were friendly and knowledgable."   –   Ryan D., Abingdon, MD Mar 11, 2012
  •   5.0
      –   Terrance G., Woodstock, MD Mar 11, 2012
  •   5.0
      –   Tom K., Lutherville, MD Mar 11, 2012
  •   5.0
      –   Kedrick J., Bowie, MD Mar 11, 2012
  •   5.0
      –   Frank C., Baltimore, MD Mar 11, 2012
  •   5.0
    "Our new service representative, Jonathan Baron, was very helpful, professional and courteous."   –   Bruce T., Elkridge, MD Mar 11, 2012
  •   5.0
      –   Nancy K., Catonsville, MD Mar 11, 2012
  •   5.0
      –   Chris K., Catonsville, MD Mar 11, 2012
  •   5.0
      –   Gary S., York Haven, PA Mar 11, 2012
  •   5.0
      –   Pamela O., Baltimore, MD Mar 11, 2012
  •   5.0
    "My recent service visit was executed flawlessly; this has not always been the case. On this occasion, every aspect of the service visit was excellent, and the people very friendly and cheerful."   –   MINI Owner, Monkton, MD Mar 11, 2012
  •   4.5
      –   Lorraine L., Baltimore, MD Mar 10, 2012
  •   5.0
      –   Cynthia B., Baltimore, MD Mar 10, 2012
  •   5.0
      –   Paul P., Cooksville, MD Mar 9, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Mar 9, 2012
  •   4.0
      –   MINI Owner, Baltimore, MD Mar 9, 2012
  •   4.5
      –   MINI Owner, Carlisle, PA Mar 9, 2012
  •   5.0
      –   MINI Owner, Catonsville, MD Mar 9, 2012
  •   5.0
    "I was cordially greeted by a staff member and then I spoke with a Allen the Service Advisor, who was extremely friendly and knowledgable."   –   Faye P., Baltimore, MD Mar 9, 2012
  •   5.0
      –   Linda H., Hummelstown, PA Mar 8, 2012
  •   5.0
      –   Robert F., Ellicott City, MD Mar 7, 2012
  •   4.0
    "It was an excellent idea to have the "special service event." It made me feel highly valued as a customer and reminded me to have my car get a checkup."   –   Mary J., Towson, MD Mar 7, 2012
  •   3.5
    "Since I had a Millenium voucher to use (from the Tires for Life program that went bankrupt), it would have been great to be able to apply the full amount of my bill (instead of just $300), but instead I was forced to have to pay over $500 out of my own pocket."   –   Michael M., Pasadena, MD Mar 7, 2012
  •   5.0
      –   James A., Baltimore, MD Mar 7, 2012
  •   5.0
    "Everything went very well. We could not have had a better visit for service. Everyone at Mini of Baltmore was very helpful. Thanks all."   –   Lisa S., York, PA Mar 7, 2012
  •   5.0
    "Great Service"   –   Alvin M., New Cumberland, PA Mar 7, 2012
  •   4.5
    "Yani was perfect in every way- greeting me, remembering who I was, providing information about my visit, "reading" my tight schedule and thinking independently on how to make my time there are efficient as possible. HOLD ON TO HIM. Treat him well. He will build a loyal customer base. Several of your other employees did not do this with me."   –   MINI Owner, Towson, MD Mar 7, 2012
  •   5.0
    "As always quick service done right and outstanding communication throughout the process"   –   Richard R., Baltimore, MD Mar 6, 2012
  •   4.5
      –   Gerald H., Hanover, PA Mar 6, 2012
  •   4.5
      –   Susan A., York, PA Mar 5, 2012
  •   4.5
      –   Leigh P., Baltimore, MD Mar 5, 2012
  •   5.0
      –   MINI Owner, Reisterstown, MD Mar 5, 2012
  •   4.5
      –   William M., Catonsville, MD Mar 4, 2012
  •   5.0
      –   John C., Woodstock, MD Mar 4, 2012
  •   5.0
    "I have owned my MINI for 6 months and this was my first service. Everyone I dealt with was totally professional. And I left there much more knowledgeable about my MINI because of all the information I was told during my visit. I have owned many cars and this was, by far, one of the best experiences I have had at a car dealership."   –   John A., York, PA Mar 4, 2012
  •   5.0
      –   MINI Owner, Silver Spring, MD Mar 3, 2012
  •   5.0
      –   Lori O., Greenbelt, MD Mar 3, 2012
  •   5.0
    "There has never been a time in which I felt any less than welcome when calling or popping into the dealership. Allen, Yanni, both Keiths, Wayne are all very courteous and helpful."   –   MINI Owner, Aberdeen, MD Mar 3, 2012
  •   5.0
      –   David L., Edgewood, MD Mar 3, 2012
  •   4.5
      –   MINI Owner, Columbia, MD Mar 2, 2012
  •   5.0
      –   Craig T., Owings Mills, MD Mar 2, 2012
  •   4.5
      –   MINI Owner, Mount Airy, MD Mar 2, 2012
  •   4.0
      –   MINI Owner, MECHANISBURG, PA Mar 2, 2012
  •   4.5
    "excellent experience -- best (everytime) I've had w/ car dealership."   –   MINI Owner, York, PA Mar 2, 2012
  •   4.5
    "A slight wait prevented a 5"   –   Jim H., Sykesville, MD Mar 1, 2012
  •   4.5
      –   David G., Parkton, MD Mar 1, 2012
  •   5.0
      –   MINI Owner, Columbia, MD Mar 1, 2012
  •   4.5
      –   Jeffrey P., Forest Hill, MD Mar 1, 2012
  •   5.0
      –   Brian B., Lutherville, MD Feb 29, 2012
  •   5.0
      –   Erin G., Bel Air, MD Feb 29, 2012
  •   5.0
      –   MINI Owner, Timonium, MD Feb 29, 2012
  •   5.0
    "Allen Rolocut was incredibly helpful! He even verified my tire coverage to ensure that i didn't have to pay out of pocket."   –   Tessey F., Baltimore, MD Feb 29, 2012
  •   5.0
    "I?m always impressed with Allen Rolocut?s enthusiasm and patience as the takes the time to answer my questions. Allen has always treated me with respect and understanding. He must love his job for it truly shows. Thanks again to the Mini of Baltimore County Service Team for another great experience."   –   Sheryl F., Sparks, MD Feb 29, 2012
  •   4.5
    "Allen took great care of me!"   –   Jane C., Pikesville, MD Feb 29, 2012
  •   5.0
      –   Debra B., Eldersburg, MD Feb 29, 2012
  •   5.0
      –   Ruth C., Owings Mills, MD Feb 28, 2012
  •   4.5
    "Alan was great!!"   –   MINI Owner, Baltimore, MD Feb 28, 2012
  •   4.5
    "4.9-5.0"   –   Rosemary W., Middle River, MD Feb 27, 2012
  •   5.0
      –   MINI Owner, Owings Mills, MD Feb 26, 2012
  •   5.0
      –   Kelly A., Dayton, MD Feb 25, 2012
  •   4.5
    "was in and out as I was i told i would be"   –   MINI Owner, Ellicott City, MD Feb 25, 2012
  •   4.0
      –   Kathleen B., Baltimore, MD Feb 25, 2012
  •   5.0
      –   Deborah K., Elkridge, MD Feb 23, 2012
  •   4.5
      –   Sarah S., Baltimore, MD Feb 23, 2012
  •   5.0
      –   MINI Owner, Timonium, MD Feb 23, 2012
  •   4.5
      –   MINI Owner, Parkville, MD Feb 22, 2012
  •   4.5
      –   MINI Owner, Catonsville, MD Feb 22, 2012
  •   4.5
      –   MINI Owner, Baltimore, MD Feb 22, 2012
  •   5.0
    "After a terrible experience at another MINI dealership, I am blown away by how fantastic this place is! I actually drive 60 miles to come to this dealership as opposed to 8 miles to the other awful dealership. This place is wonderful and I am so pleased with their service! Thanks again!!"   –   Noelle S., Gettysburg, PA Feb 22, 2012
  •   4.5
      –   James B., Lancaster, PA Feb 22, 2012
  •   5.0
      –   MINI Owner, Lutherville, MD Feb 19, 2012
  •   5.0
      –   Gwendolyn D., Sykesville, MD Feb 18, 2012
  •   4.5
      –   Harriet F., Pikesville, MD Feb 18, 2012
  •   5.0
      –   Brian D., Owings Mills, MD Feb 18, 2012
  •   5.0
    "Jonathan Baron was my service advisor and he did a great job"   –   Mark O., Colora, MD Feb 17, 2012
  •   5.0
      –   Bo K., Baltimore, MD Feb 17, 2012
  •   5.0
    "Thank you so much to Yoni and the MINI of Baltimore team!!!!"   –   Alicia C., State College, PA Feb 17, 2012
  •   4.0
      –   Molly D., Baltimore, MD Feb 17, 2012
  •   4.0
      –   Brian B., Nottingham, MD Feb 16, 2012
  •   4.0
      –   John R., Eldersburg, MD Feb 16, 2012
  •   4.5
      –   MINI Owner, Columbia, MD Feb 16, 2012
  •   4.5
    "I love mini service !"   –   MINI Owner, Sparks, MD Feb 16, 2012
  •   4.5
      –   MINI Owner, Glen Burnie, MD Feb 15, 2012
  •   5.0
      –   Charlotte L., Frederick, MD Feb 15, 2012
  •   4.0
      –   MINI Owner, Gettysburg, PA Feb 15, 2012
  •   5.0
      –   MINI Owner, Baltimore, MD Feb 15, 2012
MINI of Baltimore County 9804 Reisterstown Rd Owings Mills , MD 21117 Sales: 866-416-3545